nagawi Casino & Sportsbook Service Notice

We at nagawi provide an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. Our platform operates football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports predictions. We do not offer our services in jurisdictions where online wagering is prohibited by law.

This legal notice sets out the jurisdictional scope of nagawi, the responsibility users bear for verifying their own legal status, and how we handle compliance with applicable regulations. It applies to all account holders and users accessing our platform.

By creating an account on nagawi, you confirm that you understand and accept these terms. If you have questions about whether nagawi services are available in your jurisdiction, contact our support team before you register.

Service availability and jurisdiction

Nagawi's services are available only where local law permits online gaming and sports betting. We recognize that gambling regulations vary widely by jurisdiction, region, and city. We do not make determinations about whether our services are legal in any specific location—that is a legal question for each user to resolve independently.

Users accessing nagawi from cities like Jakarta, Surabaya, Bandung, and Medan must verify that their local jurisdiction permits online wagering. Users in other locations must likewise confirm compliance with their own applicable laws. The responsibility for determining legal eligibility rests entirely with the user, not with nagawi.

We maintain geographical restrictions at the account and access level. If we identify a user accessing nagawi from a jurisdiction known to prohibit online gaming, we reserve the right to suspend the account and process the user's balance according to our terms. We do not collect fees for such suspensions; we return the balance to the original payment method used at registration.

User responsibility and legal compliance

By creating an account on nagawi, you confirm that:

• 1
  You have verified your jurisdictionLegal eligibility

  You have confirmed that online gaming is permitted in your jurisdiction and that your access to nagawi complies with local law.

• 2
  You are of legal ageAge confirmation

  You are of legal age to enter into contracts and participate in online gaming in your jurisdiction.

• 3
  You accept personal liabilityLegal accountability

  You accept full responsibility for any consequences arising from your use of nagawi, including legal or regulatory consequences in your jurisdiction.

• 4
  You indemnify nagawiIndemnification

  You agree that nagawi is not liable for any regulatory action or penalty resulting from your access to nagawi from a jurisdiction where such access is prohibited.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.

If your jurisdiction changes its legal status regarding online gaming, or if you relocate to a jurisdiction where nagawi services are prohibited, you are responsible for notifying nagawi and ceasing use immediately. Continued access from a prohibited jurisdiction may result in account suspension and funds being processed according to our terms.

Account verification and compliance

When you register on nagawi, we collect your email, phone number, and identity verification information (such as a KTP for users in Indonesia). We use this information to verify your identity, prevent fraud, and ensure compliance with anti-money-laundering regulations. We may request additional documentation (proof of address, proof of income, or source-of-funds verification) at any time to satisfy regulatory requirements.

We reserve the right to suspend or terminate any account that fails verification, provides false information, or appears to breach applicable law. Suspended accounts have their balances processed and returned to the original payment method within standard processing timelines.

Verification documents

Nagawi may request identity documents, proof of address, or other verification materials to comply with regulatory obligations.

Compliance checks

We perform checks on all high-risk transactions (large deposits, first withdrawals) and may request additional information before processing.

Account suspension

We suspend accounts that fail verification or breach these terms. Users are notified and given information on how to appeal a suspension.

Payment partner compliance

Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) enforce their own compliance policies. Your payment method may be declined by your payment provider for regulatory reasons.

Data protection and privacy notice

We protect your personal and payment data using encryption and secure servers. Your identity verification documents are encrypted and retained only as long as required by law. We do not share your personal information with third parties except where required by law to satisfy regulatory obligations or to process your payments through our banking partners.

For full details on how we collect, use, store, and protect your data, see our Privacy Policy. We comply with anti-money-laundering and data protection standards applicable to our operating jurisdiction.

Limitation of liability

Nagawi operates subject to applicable law in our operating jurisdiction. We are not liable for regulatory actions, penalties, or legal consequences resulting from a user's access to nagawi from a prohibited jurisdiction. We are not liable for service interruptions caused by factors outside our control (internet outages, natural disasters, force majeure events).

Your use of nagawi is at your own risk. We provide the platform and settlement services as described in our terms, but we disclaim liability for losses beyond the amount you have deposited.

Contact for legal inquiries

If you have questions about whether nagawi services are available in your jurisdiction, or if you have concerns about the legal status of your account, contact our support team. Our support operates in English and Indonesian. We will provide information about your account status and direct you to relevant legal resources or regulatory contacts in your jurisdiction if needed.

You may also contact us regarding any regulatory or legal matter affecting your account. We maintain a record of all communications and provide responses within standard business hours.

This legal notice reflects our current understanding of our operating jurisdiction and applicable regulations. We may update this notice from time to time. Continued use of nagawi after an update constitutes acceptance of the new terms. We will announce material changes via in-app notification and on this page.