nagawi Terms of Use

When you create an account on nagawi, you agree to these terms. We set them out so you understand what we expect from you and what you can expect from us. Our approach is straightforward: we operate transparently, process your payments securely, and settle your bets fairly. In return, we ask you to use our platform responsibly and comply with the laws of your jurisdiction.

Our services are available only where local law permits. Users in Indonesia, and in other jurisdictions where online gaming is legally permitted, may access nagawi. You are responsible for verifying that your use complies with your own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited.

This page outlines account creation, payment terms, dispute resolution, and your rights and responsibilities on nagawi. Read through this document before you register. If you have questions about any term, contact our support team.

Account creation and eligibility on nagawi

When you register on nagawi, you confirm that you are of legal age in your jurisdiction and that you have the right to enter into a binding agreement with us. We ask for your email, phone number, and identity verification (such as your KTP for Indonesian nationals). We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations.

Your account is personal. You may not share your login credentials with anyone else, and you are responsible for all activity on your account. If you suspect unauthorized access, contact us immediately and we will secure your account.

• 1
  You must be of legal ageEligibility

  You confirm you are of legal age to gamble in your jurisdiction. We verify age through identity documents.

• 2
  Provide accurate informationRegistration

  When you register on nagawi, provide true and accurate details. Falsifying identity information may result in account suspension.

• 3
  Protect your account credentialsSecurity

  You are responsible for keeping your password and login credentials confidential. All activity under your account is your responsibility.

Deposits, withdrawals, and payment on nagawi

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All deposits are processed through secure payment channels operated by our banking partners. We do not store your payment card details—our partners handle that securely.

Deposits typically appear in your nagawi wallet within moments (e-wallets) or standard banking windows (virtual accounts). If your deposit does not appear within the expected timeframe, contact our support team and we will investigate.

Deposit processing

E-wallets (mobile banking, local payment, online payment) typically credit instantly; bank virtual accounts may take a few moments depending on your bank's processing speed.

Withdrawal verification

We perform standard compliance checks before processing withdrawals. These checks typically clear within business hours.

Same-method settlement

Your withdrawal is processed to the same payment method you used to deposit, or an alternate method you have verified with us.

When you request a withdrawal, we verify your account and perform anti-fraud checks. These are standard regulatory procedures. Once approved, your funds are sent to your payment method. Settlement timelines depend on your chosen payment rail—e-wallets typically complete within minutes; bank transfers follow standard banking windows.

We reserve the right to limit or refuse withdrawals if we suspect fraudulent activity, money-laundering, or violation of these terms. We will notify you if we suspend your account and provide information on how to appeal.

Bets, settlements, and market rules on nagawi

When you place a bet on nagawi—whether on Liga 1, Piala AFF, Champions League, or any other market—you agree to our market rules and settlement policy. We publish odds and rules clearly before you confirm your stake. Odds may shift slightly as more players place bets; you see the current odds before you confirm.

Once your bet is confirmed, it is locked. We settle bets automatically based on official match results or game outcomes. For football markets (Liga 1, Piala Indonesia, Piala AFF), we use official league sources as our settlement reference. For slot games and live-dealer tables, outcomes are determined by the game engine.

If a match is postponed, abandoned, or cancelled before completion, we follow our published rules for handling voided bets. Typically, voided stakes are returned to your account. Check our specific market terms for any exceptions.

On nagawi, we settle all bets fairly and transparently, based on official results and our published market rules. Your account statement shows every bet, odds, stake, and settlement outcome.

Dispute resolution and complaints on nagawi

If you believe there is an error in your account—a bet settled incorrectly, a deposit not credited, or any other issue—contact our support team. We investigate disputes within standard business hours and will respond with details of our findings.

Our support team operates in English and Indonesian. You can reach us through the contact form on nagawi or via email. We maintain a complaint log and track all disputes to ensure fair resolution.

If we cannot resolve your dispute internally, we will provide information on escalation options available in your jurisdiction. Our commitment is to address your concerns promptly and fairly.

Jurisdiction, applicable law, and limitation of liability

These terms are governed by the laws of the jurisdiction in which nagawi operates. Our services are available only where local law permits. If you access nagawi from a jurisdiction where online gaming is prohibited by law, it is your responsibility to ensure your access is compliant with local regulations. We do not accept liability for unauthorized access from prohibited jurisdictions.

We undertake to maintain our platform securely and settle bets fairly. However, we are not liable for service interruptions caused by external factors (internet outages, natural disasters, force majeure events) or for losses incurred as a result of your use of nagawi beyond the amount you have deposited.

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraud, abuse our platform, or breach applicable law. In the event of termination, we will return any remaining balance in your account, less any outstanding disputes or amounts owed.

Privacy and your data on nagawi

We protect your personal and payment data using encryption and secure servers. We do not share your information with third parties except where required by law or to process your payments (our banking partners receive only the information necessary to settle your deposit or withdrawal).

For full details on how we collect, use, and protect your data, see our Privacy Policy. We comply with anti-money-laundering regulations and may request additional information (such as proof of identity or source of funds) to satisfy regulatory requirements.

These terms apply to all users of nagawi in supported jurisdictions. We may update these terms from time to time. Any material changes will be announced via in-app notification, and continued use of nagawi after an update constitutes acceptance of the new terms.