nagawi Casino & Sportsbook Data Care

This page describes what we collect when you use nagawi and how we keep that data protected. We handle your personal information differently depending on its purpose—identity verification requires permanent records, transaction history serves your account transparency, and payment details are processed by our banking partners rather than stored on our servers. Understanding our data practices helps you use nagawi with confidence.

We operate in Indonesia and other jurisdictions where online gaming is permitted by local law. Our data practices comply with the laws of the regions in which we operate. If you access nagawi from a jurisdiction that prohibits online gaming, it is your responsibility to verify that such access is legal in your location. We do not retain data from users in prohibited jurisdictions longer than necessary to process account closure and return of funds.

Read this policy to understand what information we collect, how we use it, who has access to it, and what rights you have over your data.

What data we collect on nagawi

Account information and identity verification

When you register on nagawi, we collect your email address, phone number, and full name. We use this information to create your account, authenticate your login, and communicate important notices. We also request identity verification—typically a photo of your national identity card (KTP for Indonesian nationals). We use this to confirm your age, prevent fraud, and comply with anti-money-laundering regulations that apply to financial services in your jurisdiction.

We retain your identity documents and verification records as long as your account is active, plus a retention period required by law (typically several years). This is necessary for regulatory compliance and to allow us to investigate disputes or fraud claims if they arise after your account is closed.

Payment and transaction data

We collect records of every deposit and withdrawal you make on nagawi. This includes the date, time, amount, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and settlement status. We do not store your payment card details, bank account passwords, or e-wallet credentials—our payment processors handle that securely on their own systems. We store only a reference or token that identifies which payment method you used, not the sensitive details themselves.

We retain transaction records for several years to satisfy regulatory requirements and to allow you to review your account history. You can access your full transaction history from your nagawi account dashboard at any time.

Betting and gaming activity

We keep records of every bet, wager, or prediction you place on nagawi—whether on Liga 1, Piala AFF, Champions League, live blackjack, roulette, Aviator, or any other game. This record includes the time, stake, odds, result, and settlement. We use this data to settle your bets accurately, investigate disputes, and detect fraudulent patterns. Your betting history is part of your account record and remains accessible to you for review.

Identity information: Name, email, phone, identity document (KTP). Retained while account is active plus regulatory retention period.
Payment data: Deposit and withdrawal records, but not payment card or account credentials (handled by payment processors). Retained for several years.
Betting records: All bets, predictions, and game plays with timestamps and outcomes. Retained indefinitely to allow historical review and dispute resolution.
IP address and device info: Logged for security and fraud detection. Retained for a limited period (typically months) unless a dispute arises.

Communications and support records

When you contact our support team via email, phone, or in-app messaging, we keep records of that communication. This helps us resolve your issues, investigate complaints, and maintain continuity if you contact us multiple times about the same matter. We also send you transactional emails (deposit confirmations, withdrawal receipts, bet settlements) and may send you updates about service changes or account activity.

We retain support communications for several years to allow us to reference prior interactions and to satisfy regulatory record-keeping requirements.

Internal use within nagawi

We use your data to operate the nagawi platform—to run your account, process your deposits and withdrawals, settle your bets, and provide customer support. Our operations and support teams have access to your account information to the extent necessary to serve you. We use your betting history and transaction data to investigate disputes, detect fraud, and comply with regulatory investigations if they occur.

Payment processors and banking partners

To process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we share your payment request with the payment provider. Each provider has its own privacy policy; we do not control how they handle your data once it reaches them. For bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we work with banking partners to set up and monitor your virtual account number. These partners see only the information necessary to process your transaction—typically your name, amount, and transaction reference.

Regulatory and legal requirements

We may disclose your data to government agencies, law enforcement, or financial regulators if required by law. This includes anti-money-laundering inquiries, tax authorities, or investigations into suspected illegal activity. We will comply with legal orders without notice to you, unless the law permits us to notify you in advance.

No third-party marketing or sale

We do not sell your personal data to third parties for marketing purposes. We do not share your email or phone number with advertisers, data brokers, or unrelated companies. The only data sharing we do is with payment processors (to process your transactions) and with regulators or law enforcement (to comply with law). Your data stays within nagawi and our trusted service providers.

We keep your data secure, share it only when necessary, and retain it only as long as required by law or operational need. Your privacy on nagawi is a fundamental commitment.

nagawi team

Data security and your rights

How we protect your data

We use encryption for data in transit (HTTPS) and at rest (database encryption). Our servers are protected by firewalls, access controls, and intrusion detection. We enforce authentication (login credentials) and session management to ensure that only authorized users access your account. However, no security system is absolute—if you believe your account has been compromised, contact our support team immediately.

Your data rights

You have the right to access your data. You can review your account information, transaction history, and betting records through your nagawi dashboard. You can request a copy of all data we hold about you by contacting our support team. We will provide this in a structured format within a reasonable timeframe (typically 30 days).

You have the right to request correction of inaccurate data (e.g., if we have misspelled your name). You have the right to request deletion of your account and associated data, subject to regulatory retention requirements. Data related to transactions and bets may need to be retained for several years to satisfy legal obligations, but we will delete personal data we are not required to keep.

Cookies and tracking

We use cookies on the nagawi website to maintain your session, remember your preferences, and track how you use our platform. These cookies help us provide a consistent experience and improve our service. You can disable cookies in your browser settings, but this may prevent nagawi from functioning properly. We do not use third-party tracking cookies or share cookie data with advertisers.

Data location and international transfers

Our servers may be located in Indonesia or outside Indonesia, depending on our infrastructure. If data is transferred outside your jurisdiction for processing or backup, it remains subject to this privacy policy and the legal protections that apply to nagawi. By using nagawi, you consent to data processing as described in this policy, which may include transfers to other countries.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of material changes via in-app notification or email. Continued use of nagawi after a policy change constitutes your acceptance of the new terms.

Contact us about privacy

If you have questions about how we handle your data, or if you wish to exercise your rights (access, correction, deletion), contact our support team. We operate support in English and Indonesian during standard business hours. Your privacy concerns are treated seriously and we will respond to your inquiries within a reasonable timeframe.

We encrypt your dataSecurity

Data in transit and at rest is encrypted using industry-standard protocols.
We do not sell your dataPrivacy

Your data is not shared with marketers or brokers. We share only with payment processors and regulators when required by law.
You can access and delete your dataRights

Request a copy of your data or deletion of your account via our support team. Regulatory retention requirements may apply.

Our commitment to data protection ensures that your use of nagawi—whether placing bets on Liga 1 or withdrawing winnings via mobile banking—is backed by security and transparency. If you have concerns about your data or your use of nagawi, we encourage you to review this policy and contact our support team. Our services are available only where local law permits, and we comply with the data protection laws of the jurisdictions in which we operate.